Q & A
Where you are located?
We are a U.S. based company operating out of Southern California.
What are your shipping options and how fast do you ship?
We offer USPS First Class, Priority and Express shipping on our website. However, we do offer FedEX shipping upon request (you can use the contact form here to get shipping quotes for FedEX). We typically ship out orders within 1-2 business days from date of order, with the exception of holidays and large sales. For more information on our shipping, please visit here.
Do you ship internationally?
Yes, we ship internationally. Please use our cart system for price and time estimates.
Do you offer pickups for local orders?
Yes. At the checkout page, please select "Warehouse Pickup" when you are selecting a shipping method. You should eventually receive an email message from us to let you know your order is ready for pick up.
How can I avoid having my package being stolen from my mailbox/doorstep?
We offer signature requirement upon request. Please email us via the contact form as soon as you have placed your order.
I made a mistake on an order I just placed. How do I correct it?
Whether it's entering in the wrong mailing address or canceling an item that you just purchased, please contact us immediately as we tend to ship out orders very fast.
Do you offer styling services?
At this time, we do not offer them. You can find a good number of wig stylists online who can style our wigs to meet your needs or take them to a stylist at a salon. Many stylists will style wigs to your specifications.
Do you take custom wig orders?
We do not offer custom wigs but our products can be cut, dyed, styled and customized by you in a number of different ways to meet your needs.
Do your wigs come in different cap sizes?
No, all of our wigs are one size fits most. However, our wigs are adjustable and can be tightened using the straps on the back of the wig. The cap measurements are displayed on each product page.
The wig I want is out of stock. When will it be available again?
We restock often! To be notified of when your desired wig is back in stock, please use our stock notification feature on pages where a product is currently unavailable. You will receive an email when the wig is back in our store and ready for purchase. We also generally post restock updates on our blog.
Do you have a retail store that I can shop at?
We don't have an actual store but we currently have an office/warehouse in Santa Ana, California in which you can visit if you would like to purchase our wigs in person. We do however ask that you contact us first to make an appointment to visit our office, because we are NOT a retail store so there is nothing to browse in person when you step in to our office. Please browse our products first on our website and include the wig(s) you are interested in purchasing in your message. Customers who have placed a "Warehouse Pickup" order are not required to make an appointment.
Can I return my item?
If you have received this item within 7 days and it is still completely brand new, you may be eligible for store credit. Please visit our return policy for more information.
Are all of your wigs heat styleable?
Yes. All the fibers we use are heat resistant up to 410 F and can be styled with straightening irons, curling irons blow dryers and other heat styling tools on their lower heat settings. For more information, please visit our styling guide.
What does "tangle-resistant" mean?
It basically means our wig fibers are smooth and does not tangle as easily as traditional wig fibers. Keep in mind that even though our wigs are tangle-resistant, they are NOT tangle-proof. Constant negligence or abuse to our wigs can certainly create tangles, and the more it gets mistreated the harder it is to comb through. With proper care and attention, however, our wigs should be easy to maintain. We recommend using a wide toothed comb, and we strongly recommend to comb the wig at the very bottom first and progressively work your way up. Comb in a motion moving away from the wig rather than straight down. For weft extensions, do not brush directly downward as it can cause matting.
Can your wigs be washed?
Yes. We like to recommend using baby shampoo. Please avoid combing or brushing the wig until it is completely dried.
Can normal hair care products be used on them?
Yes. Products like spiking gels and texturing sprays work particularly well with our wigs. We recommend using brands like Göt2B.